![]() ![]() You won’t have to be transferred to a new chat to receive help. If a Visible customer support agent is unable to resolve your problem, they’ll likely send it to a network specialist for review.įor complex issues, Visible’s chat support agents will communicate with network specialists to provide immediate assistance. Plus, you won’t be able to continue the chat if you’re asked to restart your phone.īy chatting on a computer, you don’t have to worry about the chat being disconnected while following the steps to fix your phone.Īnd if your chat session ends prematurely for any reason, ask the next agent that you contact to review the transcript from your previous chat so that you aren’t starting all over again. If you open the chat from your phone, you’ll have to exit out of the Visible chat window to conduct any troubleshooting. But I recommend that you start the chat from a computer and not your phone. Visible’s chat feature is my preferred way to contact customer support, not Twitter or Facebook. It’s only for more urgent or complicated matters. However, the company told me that there is a “specialized team that can make outbound calls.”ĭon’t expect this level of support for general issues. Most of Visible’s support agents are trained to help you over live chat. To make this request, you must first reach out to Visible using Facebook, Twitter or live chat. You Can Request a Callback In Limited CasesĪlthough you can’t dial a toll-free number to reach Visible customer support, you can request that an agent call you back in certain cases. Therefore, you can’t go to a Verizon store for help with your Visible account. Visible is owned by Verizon, but it operates independently. “We’ve increased our agent headcount by 25% within the last 30 days, and we’re going to continue to scale as we prepare for growth and the further member migrations we expect in 2023.” Jeremy Bolton, Visible Chief Commercial Officer Visible hired more support agents in late 2022 after experiencing customer support challenges. Instead, you can get help 24/7 by chatting with a live agent through the Visible app or website, Facebook Messenger or Twitter. Visible does not have an 800 number for you to call. In this article, I’ll share five tips for contacting Visible’s customer service team. I needed assistance when I switched to a new device and activated 5G service. I’ve had a wireless plan with Verizon-owned Visible since 2019. If you need to reach out to Visible customer support, there are a few things I’ve learned to help save time and avoid hassle. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |